Shipping and delivery

ARKAIA · Version: 31 July 2026

 

Delivery areas

 

We ship to Germany, to countries within the European Union and worldwide. The available destination countries are shown during the order process.

 

Where we ship from

 

Our products are handcrafted in small batches in Sardinia and dispatched from there. This is reflected in the delivery times stated below.

 

Processing time

 

Natural products (balms, soaps, incense): 3–5 business days from receipt of payment.

Gift cards are sent by email immediately after payment is received. No shipping is involved.

Because we produce in small, seasonal batches, processing may occasionally take longer. We will let you know without being asked.

 

Shipping options and costs

 

You can choose between two shipping options during the order process. The prices apply regardless of the destination country:

• Express: €12.55 – 6–8 business days after dispatch

• Standard: €6.55 – 12–17 business days after dispatch

The applicable shipping costs are shown again during the order process before you submit your order.

 

Total delivery time

 

The total delivery time is the processing time plus the transit time of the chosen shipping option:

• Express: approx. 9–13 business days from receipt of payment

• Standard: approx. 15–22 business days from receipt of payment

For deliveries outside the European Union, customs clearance may add further time.

These figures are based on experience and do not constitute a binding commitment unless a fixed delivery date has been expressly agreed.

 

Customs and import charges outside the EU

 

For deliveries to countries outside the European Union, customs duties, import VAT and handling fees charged by the carrier may apply. These are payable by the recipient and are not paid to us but to the competent authorities. Please check the rules applicable in your country before ordering.

 

Transport risk

 

If you are a consumer, we bear the risk of loss and damage in transit until the goods are handed over to you. If your parcel arrives damaged or does not arrive at all, please contact us – we will arrange a replacement or a refund. You do not need to deal with the carrier yourself.

If you are a trader, the risk passes to you upon handover to the carrier.

 

Damaged or missing parcels

 

Please contact us at info@arkaia-experience.com as soon as you reasonably can. Your order number and photos of the packaging and contents help us. Contacting us later does not affect your statutory rights, but it does make it easier for us to resolve the matter with the carrier.

 

Delays

 

If a delivery is delayed, we will inform you without undue delay. Your statutory rights remain unaffected, in particular the right to withdraw from the contract after setting a reasonable additional period for delivery.

 

Delivery address

 

Please check your delivery address before submitting your order. If costs for redelivery arise because the address was incorrect, we may charge these to you.

 

Returns and withdrawal

 

Information about your right of withdrawal, returning goods and return shipping costs can be found in our Terms & Conditions.

 

Contact

 

Sebastian Schmuck, Gerolfinger Strasse 78a, 85049 Ingolstadt, Germany

Email: info@arkaia-experience.com